Refund Policy

Refund of a product is allowed only under the following circumstances:
 
If a substitute replacement product cannot be arranged for confirmed returns in accordance with the Returns and Replacement policy of Matrix Distributor Pvt Ltd , then a refund will be processed within 5-10 working days of such confirmation. And
 
If the product delivery is inordinately delayed (product remains undelivered in excess of 15 days from dispatch), then the customer can cancel the order and the full amount will be processed for refund within 5-10 working days.  However if the logistics provider/courier company attempted to deliver the product and the customer was unavailable or unable to collect the product, then this will become inapplicable
 
Under no circumstances, a refund will not be initiated if the customer is not happy with the look/sound quality of a defect free product, a physical damage not notified within 24 hours of receiving the product, an electrical surge or any damage caused by the user.
 
For all prepaid orders, the value of returned products shall be credited to the account/ credit card used for purchase after deducting incidental charges.  Matrix Distributor Pvt Ltd  cannot be held responsible for delay in credit of refund in the customer account due to processes at the bank, or on account of calamities, emergencies or epidemics of any nature, or holidays.